destinefurntiure.com ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us.We are a PCI compliant company and uses highest security standards to ensure its customers about secure online transactions.
What are the payment options which destine furniture provides me?
At destine furniture you can shop with any of the following options
On our website:
Visa, MasterCard, RuPay and American Express Credit Cards.
Debit card for more than 50 banks.
Credit Card EMIs (Kotak, SBI, Axis, ICICI, HDFC, Citibank)
We currently support Net banking for 32 banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis etc.
At the time of delivery:
Cash/Card on delivery
Can I shop at destine furniture using an international credit card?
No,at present to buy anything at destinefurniture.com international credit cards are not accepted.
Do you offer Payment on Delivery options (Cash / Card)?
We offer Cash on Delivery only for some products under home décor category. We have additional verification / pre-payment requirements based on the order size / delivery location which will be communicated to the customer over phone on a per-customer basis. We would never ask customers bank details on phone.
What should I keep handy for my online transaction?
For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.
For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.
For Net Banking you need to keep your account number as well as your IPIN handy.
Is it safe to use my credit card, debit card or net banking?
Absolutely. Shopping with destine furniture is completely safe. Transactions with destine furniture are via the payment gateway PayU, which is both VeriSign Secured® as well as PCI compliant. The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.
Does destine furniture store my card or account information?
We do not collect or store your account information at all. Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.
Will I be asked to share card information, account information or passwords over phone or email?
The destine furniture team will never request you to share any of your payment details over email or over phone. The only time when you may be asked for your 16 digit card number is if you apply for a loan with Bajaj Finance Limited.
What other things should I keep in mind during an online transaction?
During the payment process using net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the destine furniture website with your order details which you can keep a copy of.
Never press the browser back button when the transaction is still currently being done.
What should I do if a transaction fails?
Transactions could fail due to multiple reasons. Please check for the following:
Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
Your Internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to email@example.com.